Frequently Asked Questions.

Nothing. The Couturier / Creator account is free and with no subscription: Bunkay only earns a commission on the completed orders.

Commission is 0.07% for the free Tailor account. Brands pay 0.05% with Signature, 0.03% with Prestige and 0.02% with Héritage, in addition to their subscription.

No. Couturier profiles are not subject to validation: what informs clients is your portfolio and the reviews left after each completed order. Only brands are verified, because they collect pre-orders.

Tailor profiles do not require Bunkay approval. You choose your visibility and complete your portfolio. Brand verification is a separate process.

It gathers your works and is publicly visible on your profile. That’s what clients see before entrusting you with a request.

Connect your Stripe account. The client pays the accepted quote on that account, less Bunkay’s commission. Bank payouts follow your Stripe account’s settings; Bunkay does not hold them until delivery.

Payment is requested before production. Check that the quote is marked as paid in your dashboard before starting. Payments remain subject to any disputes processed by Stripe.

As many as you want. The Couturier account imposes no quota on quotes or orders.

An unanswered quote remains pending: nothing is committed for either party. You can follow up once via messaging, then move on.

A complete profile, a well-stocked portfolio, and quick response times. Priority positioning in listings is a feature of the Prestige offer.

Yes, upon registration. Without verification, access to features remains limited.

Via the internal messaging, from a brand's shop or a pre-order request. Communications are recorded on the platform, which protects both parties in case of disagreement. No email exchange occurs.

Request deletion in your account settings. You have 30 days to reverse the request, after which your personal data is anonymised. Shared orders and conversations are retained under an anonymised identity. A subscription that has not ended or a paid custom order that has not been delivered prevents the request.

Inactive conversations older than five years are automatically purged. You can hide a thread on your side at any time.

Yes: date, IP address, country, and device type are kept for 30 days and only accessible by our team. This helps detect fraudulent access to your account.

Write to us, we respond to everyone. Brands subscribed to the Héritage offer get priority support.