Frequently Asked Questions.

You reserve and pay for a piece before it is made. At the deadline, production starts if the target is reached. Otherwise, the creator has 14 days to confirm a smaller production run. If the campaign is cancelled or not confirmed within that period, paid pre-orders are automatically refunded.

At the deadline, production starts if the target is reached. Otherwise, the creator has 14 days to confirm a smaller production run. If the campaign is cancelled or not confirmed within that period, paid pre-orders are automatically refunded.

30 days from launch.

The refund is triggered immediately by Bunkay. It appears on your payment method within 5 to 10 business days depending on your bank.

After reaching the goal, production proceeds through five stages visible live on the project page: prototype, manufacturing, quality control, shipping, delivery. The estimated timeline is indicated by the brand on each project.

From your space, each pre-order shows its status: pending payment, paid, refund in process, refunded, or delivered.

Describe what you need, compare the quotes you receive, then accept and pay the one you choose through Stripe. The tailor updates your order’s progress through to delivery.

As many as your project needs: the free Client account sets no limit on pieces per custom order.

Stripe processes the payment on the seller’s account. Bunkay does not hold funds in escrow, and payouts are not conditional on delivery. Your messages, quote and order tracking remain available on the platform. Contact the seller or support if there is a problem.

No. A quote remains pending until you accept or refuse it; without your action, nothing is deducted.

Your space includes a measurement sheet that you fill out once and which is attached to your requests. You can update it at any time.

The brand or the couturier, not Bunkay. Each project indicates the shipping country, the delivered zones, fees, estimated time, and whether taxes and duties are included or payable upon receipt. Check this information before pre-ordering.

Yes, upon registration. Without verification, access to features remains limited.

Via the internal messaging, from a brand's shop or a pre-order request. Communications are recorded on the platform, which protects both parties in case of disagreement. No email exchange occurs.

Request deletion in your account settings. You have 30 days to reverse the request, after which your personal data is anonymised. Shared orders and conversations are retained under an anonymised identity. A subscription that has not ended or a paid custom order that has not been delivered prevents the request.

Inactive conversations older than five years are automatically purged. You can hide a thread on your side at any time.

Yes: date, IP address, country, and device type are kept for 30 days and only accessible by our team. This helps detect fraudulent access to your account.

Write to us, we respond to everyone. Brands subscribed to the Héritage offer get priority support.