Frequently Asked Questions.

You reserve and pay for a piece before it is made. At the deadline, production starts if the target is reached. Otherwise, the creator has 14 days to confirm a smaller production run. If the campaign is cancelled or not confirmed within that period, paid pre-orders are automatically refunded.

At the deadline, production starts if the target is reached. Otherwise, the creator has 14 days to confirm a smaller production run. If the campaign is cancelled or not confirmed within that period, paid pre-orders are automatically refunded.

30 days from launch.

The refund is triggered immediately by Bunkay. It appears on your payment method within 5 to 10 business days depending on your bank.

After reaching the goal, production proceeds through five stages visible live on the project page: prototype, manufacturing, quality control, shipping, delivery. The estimated timeline is indicated by the brand on each project.

From your space, each pre-order shows its status: pending payment, paid, refund in process, refunded, or delivered.

Describe what you need, compare the quotes you receive, then accept and pay the one you choose through Stripe. The tailor updates your order’s progress through to delivery.

As many as your project needs: the free Client account sets no limit on pieces per custom order.

Stripe processes the payment on the seller’s account. Bunkay does not hold funds in escrow, and payouts are not conditional on delivery. Your messages, quote and order tracking remain available on the platform. Contact the seller or support if there is a problem.

No. A quote remains pending until you accept or refuse it; without your action, nothing is deducted.

Your space includes a measurement sheet that you fill out once and which is attached to your requests. You can update it at any time.

The brand or the couturier, not Bunkay. Each project indicates the shipping country, the delivered zones, fees, estimated time, and whether taxes and duties are included or payable upon receipt. Check this information before pre-ordering.

Nothing. The Couturier / Creator account is free and with no subscription: Bunkay only earns a commission on the completed orders.

Commission is 0.07% for the free Tailor account. Brands pay 0.05% with Signature, 0.03% with Prestige and 0.02% with Héritage, in addition to their subscription.

No. Couturier profiles are not subject to validation: what informs clients is your portfolio and the reviews left after each completed order. Only brands are verified, because they collect pre-orders.

Tailor profiles do not require Bunkay approval. You choose your visibility and complete your portfolio. Brand verification is a separate process.

It gathers your works and is publicly visible on your profile. That’s what clients see before entrusting you with a request.

Connect your Stripe account. The client pays the accepted quote on that account, less Bunkay’s commission. Bank payouts follow your Stripe account’s settings; Bunkay does not hold them until delivery.

Payment is requested before production. Check that the quote is marked as paid in your dashboard before starting. Payments remain subject to any disputes processed by Stripe.

As many as you want. The Couturier account imposes no quota on quotes or orders.

An unanswered quote remains pending: nothing is committed for either party. You can follow up once via messaging, then move on.

A complete profile, a well-stocked portfolio, and quick response times. Priority positioning in listings is a feature of the Prestige offer.

Bunkay imposes no minimum: the target is negotiated with your workshop or factory, which will tell you its minimum production quantity. Set the goal at this threshold, not above. An achievable target is better than an ambitious one that fails.

At the deadline, production starts if the target is reached. Otherwise, the creator has 14 days to confirm a smaller production run. If the campaign is cancelled or not confirmed within that period, paid pre-orders are automatically refunded.

Production begins at the deadline, with no further validation: this is the promise made to the pre-ordering clients.

No. The price is fixed upon publication: this is what makes customer engagement credible. Prepare it by including manufacturing, packaging, and delivery.

No. Bunkay connects you with partner studios, but you are free to produce at your own.

Signature to get started: a customisable storefront, unlimited creations and publications, AI credits, a reduced commission. Prestige adds Noir & Or, Élégance and Lumière templates, the pattern-making studio, advanced statistics, priority placement, more AI credits and 1 hour of dedicated support per month for the first 3 months. Héritage adds the advanced page editor and fine design settings, six additional storefront templates, the dedicated subdomain, priority support, a team account, dedicated support increased to 2 hours per month for the first 3 months and the lowest commission. Up-to-date prices and commission rates are on the pricing page.

Credits are used for the studio’s AI tools. The cost depends on the tool and is shown before you run it.

Credits renew monthly on your subscription anniversary date, including with an annual subscription. Your next renewal date is shown in your dashboard. Unused credits do not roll over.

Upgrade to a higher plan: the change takes effect immediately and gives you the corresponding quota. It is not possible to buy credits individually.

Cancel your subscription and wait until it ends. Any paid custom order must also be delivered before you request account deletion.

Because you are collecting money from customers for pieces that do not yet exist. Verifying your legal information makes this trust possible. A brand can be pending, verified, or rejected.

No, these are separate: AI credits are used for the creation studio, while the advertising budget is spent with the media agencies.

Yes, upon registration. Without verification, access to features remains limited.

Via the internal messaging, from a brand's shop or a pre-order request. Communications are recorded on the platform, which protects both parties in case of disagreement. No email exchange occurs.

Request deletion in your account settings. You have 30 days to reverse the request, after which your personal data is anonymised. Shared orders and conversations are retained under an anonymised identity. A subscription that has not ended or a paid custom order that has not been delivered prevents the request.

Inactive conversations older than five years are automatically purged. You can hide a thread on your side at any time.

Yes: date, IP address, country, and device type are kept for 30 days and only accessible by our team. This helps detect fraudulent access to your account.

Write to us, we respond to everyone. Brands subscribed to the Héritage offer get priority support.